Drive Health Privacy Policy
Effective Date: October 19, 2025
Address: 275 E Rivulon Blvd Ste 300, Gilbert, AZ 85297
Contact: Date: support@drivehealth.ai
Table of Contents
- Introduction
- Who We Are
- Scope of This Policy
- Information We Collect
- How We Use Your Information
- Legal Bases for Processing
- How We Share Your Information
- Data Retention
- Cookies, Tracking, and Analytics
- Security Measures
- Your Rights
- Children’s Privacy
- Breach Notification
- Updates to This Policy
- California Residents’ Rights
- Contact Us
1. Introduction
Drive Health (“we,” “us,” or “the Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect the personal information of all users, including patients, providers, and website visitors.
By using our services or submitting personal information, you acknowledge that you have read and agree to the terms of this Privacy Policy.
2. Who We Are
Drive Health makes healthcare simple and accessible—anytime, anywhere, for everyone. Our mission is to ease the burden on healthcare providers, build trust with consumers, and simplify healthcare through secure, AI-enabled solutions. We provide AI-powered healthcare engagement tools that connect patients and providers, enabling secure communication, personalized health monitoring, and improved care coordination through the Drive Health Platform (the “Platform”) and related services (the “Services”).
3. Scope of This Policy
This Privacy Policy applies to:
- Users of the Drive Health Platform (patients and providers)
- Visitors to our websites and web applications
- Personal data collected directly from you, through devices, or via third-party integrations
It also addresses applicable privacy laws, including HIPAA, Arizona state law, the California Consumer Privacy Act (CCPA/CPRA), and other U.S. state privacy laws.
4. Information We Collect
4.1 Demographic Data
We may collect:
- Name, date of birth, gender, contact information, and address
- For providers: National Provider Identifier (NPI)
4.2 Payment Data
If you make payments through the Platform, we may collect:
- Billing name, address, credit card or bank account information
4.3 Health Data (Patient Users)
We may collect:
- Medical history, symptoms, physiologic data from supported devices
- Protected Health Information (PHI) and medical records as defined by law
- Communications with your healthcare provider via the Platform
4.4 Device, IP, and Usage Data
We may automatically collect:
- IP address, device and browser type, location, operating system
- Platform usage data, pages viewed, and interactions
- Analytics and tracking information (e.g., Google Analytics, Mixpanel)
4.5 Support and Communication Data
When you contact support or file complaints, we may collect:
- Email, phone number, and support-related technical data
- Call recordings for quality assurance
5. How We Use Your Information
We use personal data to:
- Provide and improve our Services
- Manage your account
- Process payments
- Communicate updates, alerts, and support
- Comply with legal obligations
- Protect users and the Company
- Support healthcare providers in delivering care to patients
6. Legal Bases for Processing
We process personal data based on:
- Consent provided by you
- Fulfillment of contractual obligations
- Legitimate business interests
- Compliance with legal requirements
- HIPAA and state law requirements (for PHI)
8. Data Retention
- Personal data is retained while your account is active and up to six (6) years after account closure, depending on type and legal requirements.
- Data is deleted or anonymized once retention periods expire.
- Backups may retain limited information for system recovery.
9. Cookies, Tracking, and Analytics
- We use cookies, web beacons, and tracking technologies to improve user experience, monitor performance, and analyze usage.
- Essential cookies are required for platform functionality.
- Analytics tools may collect usage data to improve Services.
- You may disable cookies in your browser, but some Services may be limited.
10. Security Measures
- We employ physical, technical, and administrative safeguards, including encryption, access controls, and regular audits.
- Despite these measures, no system can guarantee complete security of information transmitted over the Internet.
- You are responsible for securing your devices and account credentials.
11. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete personal data
- Restrict or object to processing
- Receive data in a portable format
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
Requests may be submitted to support@drivehealth.ai.
12. Children’s Privacy
- Our Services are not intended for children under 18.
- We do not knowingly collect personal data from children under 18.
- If we learn we have collected such data, we will delete it promptly.
13. Breach Notification
- In the event of a data breach, we will promptly investigate and notify affected users in accordance with applicable law and HIPAA requirements.
14. Updates to This Policy
- We review this Privacy Policy annually or as needed.
- Updates will be posted on our website, and, when appropriate, communicated directly.
15. California Residents’ Rights
- California residents may request disclosure of third parties with whom we shared personal data for marketing purposes and the categories of shared data.
- Requests should be sent to support@drivehealth.ai with the subject line: “California Privacy Rights.”
16. Contact Us
If you have questions about this Privacy Policy:
- Email: support@drivehealth.ai
- Mail: Drive Health, 275 E Rivulon Blvd Ste 300, Gilbert, AZ 85297
Please do not include sensitive information in emails, as email is not always secure.
